Guide

What should a behaviour support practice hand over to an implementing provider?

Last reviewed 2026-10-21 against the official sources cited on this page.

In short: A useful behaviour support plan handover gives the implementing provider the current plan, a clear understanding of its responsibilities, relevant supporting information and a way to raise questions and return implementation feedback. Record the plan version, who received it and what needs follow-up. The checklist below is a practical starting point, not an official Commission form.

The specialist provider and implementing provider have distinct responsibilities. The specialist provider develops the plan and supports its implementation. The implementing provider puts the plan into practice in its service. A handover needs to make those responsibilities visible, including where more than one provider is involved. The current Quality Indicators Guidelines, particularly sections 41, 49 and 50, describe collaboration and implementation support.

A six-part handover checklist

1. Identify the current plan. Provide the relevant BSP through the agreed secure process. Identify its version, date, practitioner contact and the implementation information the receiving team needs. Confirm that superseded copies can be distinguished from the current version.

2. Make responsibilities explicit. Agree who will answer plan questions, coordinate relevant worker training, gather implementation feedback and raise concerns. Give each open action a contact and review point. A shared participant does not mean every provider performs the same task.

3. Keep authorisation evidence separate. Where a regulated restrictive practice is involved, identify the relevant decision and evidence status separately from the BSP. Obtain clarification when an item is missing or unclear. Receipt of the plan is not evidence that all authorisation requirements have been met.

4. Agree how implementation will be supported. Identify the training or guidance the receiving team needs and how questions will reach the practitioner. Sending a document does not demonstrate that a worker has the skills to apply it.

5. Agree the feedback route. Specify how relevant observations, participant feedback and implementation concerns will return to the practitioner. Share information through authorised channels and with appropriate consent and access controls. Keep incident escalation distinct from routine review correspondence.

6. Record the next review. Confirm what has been received, what remains open and when it will be reviewed. If several implementing providers are involved, keep a separate acknowledgement and action list for each team. Do not infer that one provider's confirmation answers for all providers.

Handover and the Commission portal are separate steps

Internal handover records do not replace official portal actions. Since 12 October 2026, new behaviour support plans use the new portal, while monthly reporting for plans lodged before that date continues in the existing portal. Check the Commission's current portal guidance for the task concerned.

An example with two implementing providers

This is a fictional workflow, not a customer case study.

A practitioner finishes an updated BSP. One implementing provider confirms receipt, while another asks which version its team should use. The practice records both responses and assigns a follow-up to resolve the version question. Any outstanding training or authorisation clarification remains open as a separate action.

The review question becomes concrete: “Which team still needs what?” A single “plan sent” entry would not reveal the outstanding work.

How NDPRO supports the practice's side of the handover

NDPRO helps specialist behaviour support practices organise participant pathways, BSP references and restrictive-practice and authorisation records. Those records provide a starting point for the practice's internal handover review: which plan is being discussed, what status is recorded and which dates or supporting records require attention.

Use the checklist above alongside the practice's agreed communication and follow-up process. This guide does not claim that NDPRO automatically distributes plans, confirms external providers' receipt or supplies them with a shared portal.

NDPRO works as a standalone system; a Splose connection is optional. It supports the practice's operational record keeping. The practitioner, implementing provider and relevant authorities remain responsible for their respective decisions and submissions.

Review the authorisation workflow, check BSP dates and milestones, or book a 30-minute walkthrough using a fictional participant example.